Professional Services

The services team is available to help define and apply system security, mandatory fields, defaults and preferences, navigation shortcuts, and other configuration settings on behalf of the customer.

Early lifecycle service to help define, document, and estimate all customization work, interfaces, data mapping and other services required prior to final development and implementation. 

A software and internet-enabled service to correct, normalize and embellish equipment and parts records using trusted government and public information sources along with our proprietary methods and automated tools to streamline and standardize records. 

Our team has extensive experience in legacy data mapping, migration, and cleanup support to streamline the implementation process. Usually, regardless of the legacy technology, all vital historical records are retained and converted successfully.

AssetSmart offers onsite or remote installation support services above and beyond the self-installation package. Typically, an initial installation or version update is completed within a couple hours thanks to the automated tools provided.

AssetSmart offers Turnkey interface development services to allow the software to interchange data with other applications. Our system also has tools and APIs to enable the Customer to create ongoing interfaces to other systems and data sources using their own internal IT resources or consulting partners. 

AssetSmart project managers are available to work with internal customer stakeholders to mutually ensure all tasks are implemented on schedule and to plan. 

Services are available to assist customers in creating custom reports, dashboards, as well as integrated label generation for property, material, bin location, and/or calibration or PM tags. Custom label formats including 2D DataMatrix (IUID) or QRcodes as well as RFID can be designed as part of an integrated label print solution. 

AssetSmart offers managed hosting services in AWS GovCloud, which has been granted FedRAMP High Impact authorization. We exclusively utilize dedicated server instances for each Customer (no multi-tenancy or classic "SaaS") and access is restricted to company employees who are vetted US citizens.

Our services team is available to support custom design and development based on the customer’s unique business requirements. Custom code maintenance is also offered wherein we maintain a secure isolated code repository on behalf of the client for the duration of our relationship. Source code Escrow is available as well for business continuity assurance.

Training for Customer IT personnel is available. Topics covered include system architecture, operation, security, maintenance, administration, special utility programs, data conversion, integration tools and techniques such as CAPI file processing and WAPI REST APIs, and UI customization (if applicable). 

User training sessions are highly recommended and designed for functional management or key implementation project team personnel. Topics covered include basic system structure and functionality, user interface navigation, description of installed products and their purposes, use of system help features, and actual online system workflow process operations. Sessions are tailored per the core workflows and personnel applicable to each customer and attendee group.