Professional Services

To help our customers become successful with their new AssetSmart AM360 solution and achieve a positive Return on Investment (ROI) as quickly as possible, we offer a spectrum of SMART Professional Services assistance.

Having the appropriate level of Professional Services assistance is crucial for effectively leveraging the Best Practices and advanced technologies encapsulated in an AssetSmart system. Implementing a new asset management system is a sizable and infrequent undertaking for most organizations, so many key stakeholders are unfamiliar with the numerous detailed tasks involved, and also still have their normal day-to-day duties to uphold.  Our Team’s decades of experience supporting real-world implementations augments each customer’s internal functional and technical resources. Unlike some vendors, we are flexible to work with your internal team to support or completely outsource whichever project elements make good business sense, ranging from basic setup and usage training, through full turnkey production-ready configuration and data migration as well as cloud hosting on Amazon AWS GovCloud or Microsoft Azure.

Training is available for new clients as well as existing users and administrators. Refresher training is strongly recommended in situations where personnel changes or major shifts in system capabilities or technologies have occurred. Training is formal instructor-led classroom style and comes in two types: User (functional) and Technical (administrative). User Training is offered in various standard course segments organized by SMART module, but typically is tailored to the interests and familiarity level of each class group.

Available SMART Professional Services include:

  • Project Management.
  • Training – User and Technical/Administrative.
  • Business process analysis, mapping and re-engineering.
  • Application software installation and configuration.
  • Data mapping, conversion, and cleanup.
  • Security planning and setup.
  • Performance tuning.
  • Screen or navigation menu/shortcut tailoring.
  • Custom report or label design 1D/Linear, 2D (Data matrix/QR) or RFID and programming.
  • Test plan/script creation or acceptance testing support.
  • Custom interface/integration design and programming
  • Custom email alert notifications.
  • Custom training documentation.
  • Mobile device or printer configuration.